Order Confirmation

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 2 weeks after you placed the order.

Order Shipment

Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 20 days.

Change Order 

If you have to change your order after you completed the payment, please contact us for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.

Return

We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

The customer is responsible for return shipping charges when returning an item(s).

Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.

To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.

All parts (i.e. cords, controllers, hangers) must be present when returned.

Return policy 

The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.

MARS HYDRO Size Chart

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MARS HYDRO UK FAQ's

Payment

1. What payment method do you accept?

-Currently, our website retail orders only accepts Paypal. and we will open other payment methods such as Credit Card, Debit, Bank Transfer in the future.

-For offline bulk orders, customers need to contact.  info@marshydroled.co.uk We offer discount for offline orders based on quantity. And we support a variety of payment methods.

2. What should I do if I cannot check out successfully?

-Contact us at info@marshydroled.co.uk , we’re always here to help.

Shipment

1. How many days can I get my package after placing an order?

-We offer UK customer Free Shippinng: Shipment can be arranged within 3 business day. Usually 3-6 working days as shipping time when the item in stock. 

2. How do I track my package?

-You can check your account if you register on our website. We’ll also send a tracking number comfirm email to your email or SMS when the shipment is done. 

3. If my package shows delivered but I did receive it, what should I do?

-Please contact  info@marshydroled.co.uk ASAP. Our service team will offer you steps and solutions.

4. Do you ship to other countries of EU? 

-We ship from Luton or London warehouse. Currently only supports mailing to the UK.

-We can also mail to other countries in Europe, but you need to contact info@marshydroled.co.uk first. We will ship the orders for you from DE warehouse. don't worry:)

5. I’m in Europe, do I need to pay tax?

-Most European countries do not have to pay tax. (including Germany,Belgium,Luxembourg, Slovakia,Czech,Hungary,Austria,Netherlands,Denmark,France,Ireland,Italy,Poland,Slovenia,Spain,Finland,Latvia,Lithuania,Sweden,Bulgaria,Estonia,Portugal,Romania,Greece,Cyprus,Croatia,Malta) Others will need to pay tax and extra shipping cost.

Order/Warranty

1. How do I cancel/change my order?

-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service info@marshydroled.co.uk ASAP. Once your order has shipped, we cannot cancel/change for you.

2. How do I know my order status?

- Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.

3. What is your warranty? What can I do if my light has a problem?

-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact  info@marshydroled.co.uk, we’ll support you.

4.The product is great, but I changed my mind. How do I return an unopened package?

-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact info@marshydroled.co.uk.com for the following steps.

Others

1. Is it discreet shipping/package?

-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.

2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?

-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.

3. Could I add a blurple/red/HID light side by side mars hydro led light?

-Yes, this is helpful if you want more blue/red lights.

4. I have a business plan, where can I contact you guys?

-Pls contact us at info@marshydroled.co.uk, any business cooperation is welcomed!

5. Is the light comes with UK Plug? and is the product safe?

-Yes, Discreet packaging with UK Plug.

-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.